dgb999 Responsible Gaming

Our Commitment to Responsible Gaming

At dgb999, we believe that gambling should always be a form of entertainment — not a source of financial stress, personal hardship or emotional distress. Our platform is built around the principle that every Bangladeshi player deserves a safe, transparent and controlled gaming environment where the rules are clear and the tools to stay in control are always within reach.

We take our responsibility seriously. dgb999 has invested in a comprehensive responsible gaming framework that covers age verification, spending controls, session management, self-exclusion and proactive player support. These are not optional add-ons — they are core features of the platform, available to every registered player from day one.

Responsible gaming at dgb999 is guided by three core principles. First, we believe that informed players make better decisions — so we provide clear, honest information about the risks associated with gambling. Second, we believe that control belongs to the player — so every limit-setting and exclusion tool is self-directed and takes effect immediately. Third, we believe that support should be easy to access — so our team is available 24 hours a day, 7 days a week, with no waiting queues and no judgment.

Whether you are a recreational player enjoying the BPL cricket season on dgb999, a slots enthusiast from Chittagong, or a live casino fan based in Dhaka, these responsible gaming commitments apply equally to every account on the platform. If at any point your relationship with gambling stops feeling fun and starts feeling compulsive, we urge you to use the tools described on this page or contact our support team without delay.

Age Restriction & Verification

dgb999 is strictly an adults-only platform. Players must be 18 years of age or older to register an account, place bets or access any real-money gaming feature on the platform. This policy is non-negotiable and is enforced through multiple layers of age verification.

How Age Verification Works at dgb999

During registration, all players must confirm via a declaration checkbox that they are aged 18 or above. This self-declaration is the first layer of our age gate. Before any withdrawal is approved, players must complete full KYC (Know Your Customer) verification by submitting a valid government-issued photo identity document — typically a Bangladesh National Identity Card (NID) or a valid passport. Date of birth is cross-checked against the submitted document and any account where the verified age is below 18 is immediately suspended.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend enabling parental control software on that device to prevent minors from accessing online gambling platforms. You should also ensure your dgb999 account credentials — username, password and any PIN codes — are kept strictly private and are not accessible to anyone under the age of 18 in your household.

Never allow minors to observe extended gambling sessions, as repeated exposure can normalise gambling behaviour at a young age. If you need to step away from your device, log out of your dgb999 account before doing so.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always immediately obvious — even to the person experiencing it. Being able to recognise the early warning signs is an important first step toward getting help. The following behaviours may indicate that gambling has become a problem rather than a recreational activity.

• Gambling with money set aside for essential expenses such as rent, food, transport or utility bills
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost
• Feeling restless, irritable or anxious when not gambling or when trying to reduce gambling activity
• Lying to family members or friends about the amount of time or money spent on gambling
• Borrowing money from others — including through bKash, Nagad or Rocket transfers — specifically to fund gambling
• Neglecting work, study, family or social responsibilities because of gambling sessions
• Finding that the only way to feel excitement or relief from stress is to gamble
• Repeatedly failing to cut down on gambling despite a genuine intention to do so
• Spending significantly more time and money on gambling than originally intended
• Feeling guilt, shame or regret after gambling sessions but continuing anyway

If you recognise three or more of the above warning signs in your own behaviour, we strongly encourage you to use the self-exclusion or deposit limit tools described below, and to reach out to our support team at [email protected] for confidential guidance. You do not need to wait until the problem becomes severe before seeking help.

Self-Assessment Quiz

The following questions are designed to help you honestly reflect on your relationship with gambling. Answer each question as truthfully as you can. This quiz is for personal reflection only — your answers are not recorded or shared with dgb999.

Player Protection Tools

dgb999 provides a comprehensive suite of player protection tools that you can activate directly from your account settings at any time. All tools take effect immediately when applied. Restrictions can only be relaxed after a mandatory cooling-off period to prevent impulsive decisions.

How to Activate These Tools

All player protection tools are accessible from the Account Settings → Responsible Gaming section of your dgb999 account dashboard. If you have difficulty locating the settings or need assistance activating a tool, contact our support team at [email protected] and a team member will guide you through the process within 2 hours.

Self-Exclusion

Self-exclusion is the most comprehensive player protection tool available on the dgb999 platform. When you apply a self-exclusion, your account is immediately locked, all pending promotional communications are cancelled, and you are prevented from creating new accounts on the platform for the duration of the exclusion period.

Available Self-Exclusion Periods

• 3 months: Suitable for players who want a structured medium-term break from gambling.
• 6 months: Recommended for players who have identified clear signs of problematic gambling behaviour.
• 12 months: A full-year exclusion that gives extended time to address gambling-related concerns with professional support.
• Permanent: A permanent account closure with no option to reopen. Recommended for players who have decided to stop gambling entirely.

How to Apply Self-Exclusion

1. Navigate to Account Settings Log in to your dgb999 account and go to Account Settings → Responsible Gaming → Self-Exclusion.
2. Choose Your Exclusion Period Select from 3 months, 6 months, 12 months or permanent exclusion from the dropdown menu.
3. Confirm Your Identity Enter your account password and confirm your decision. A confirmation email will be sent to your registered address.
4. Exclusion Takes Effect Immediately Your account is locked instantly. You will be logged out and unable to log back in for the full exclusion period.
5. Contact Support if Needed If you are unable to access your account to apply self-exclusion, email [email protected] and a team member will apply the exclusion manually on your behalf within 2 hours.

Deposit & Loss Limits

Spending limits are among the most practical and immediately effective tools for keeping your gambling activity within a healthy budget. dgb999 allows every registered player to set deposit limits and loss limits independently, giving you granular control over how much money enters your gaming wallet and how much you are prepared to lose over a given time period.

Deposit Limits

A deposit limit caps the total amount of BDT you can transfer into your dgb999 account within a chosen time window. You can set:

• Daily deposit limit: The maximum BDT amount you can deposit in any single 24-hour rolling period.
• Weekly deposit limit: The maximum BDT amount you can deposit across any 7-day rolling period.
• Monthly deposit limit: The maximum BDT amount you can deposit across any 30-day rolling period.

Deposit limits apply across all payment methods simultaneously — bKash, Nagad, Rocket, Upay, Visa and Mastercard combined. You cannot circumvent a daily limit by splitting a deposit across multiple payment channels.

Loss Limits

A loss limit caps the net amount you can lose — that is, total wagers minus total winnings — over a defined rolling period. Once you reach your loss limit, dgb999 will block further wagers until the limit period resets. Loss limits can be set on a daily, weekly or monthly basis.

Changing or Removing a Limit

Limits can be reduced at any time and the reduction takes effect immediately. However, to protect players from impulsive decisions, increasing an existing limit or removing a limit entirely requires a mandatory 72-hour cooling-off period before the change takes effect. During this cooling-off period the original, more restrictive limit remains in force.

Support Resources & Contact

If you are concerned that gambling may be having a negative impact on your life, or if you simply want to talk to someone about your gaming habits, dgb999's responsible gaming support team is here to help — 24 hours a day, 7 days a week, every day of the year including all Bangladesh public holidays.

All responsible gaming enquiries are handled with complete confidentiality. You will not be judged for reaching out, and contacting our support team does not automatically result in your account being suspended unless you specifically request a self-exclusion. We are here to listen, guide and help you access the right tools and resources.

What to Include in Your Message

To help us assist you as quickly as possible, please include the following in your responsible gaming support email:

• Your dgb999 account username
• A brief description of your concern or the type of help you are looking for
• The specific tool you wish to activate (if applicable) — for example: deposit limit, self-exclusion, cool-off period
• Your preferred exclusion period (if requesting self-exclusion)

Additional Guidance

In addition to the in-platform tools and support team at dgb999, we encourage players who are experiencing gambling-related difficulties to seek guidance from trusted friends, family members or professional counsellors. Talking openly about gambling concerns is a healthy and courageous step. If gambling is causing financial hardship, consider speaking with a financial advisor about budgeting and debt management strategies appropriate for your situation in Bangladesh.

For players who require structured, professional support beyond what dgb999 can provide, we recommend discussing your situation with a qualified mental health professional or counsellor in your city — whether you are based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur or elsewhere in Bangladesh. Your local healthcare provider can refer you to appropriate services.

Useful Internal Resources

You may also find the following pages on the dgb999 website helpful:

• FAQ — answers to common questions about account management, deposits and withdrawals via bKash, Nagad and Rocket, and game rules.
• Terms & Conditions — the full terms governing your use of the dgb999 platform, including account suspension and closure policies.
• Privacy Policy — how dgb999 collects, stores and protects your personal data.
• About Us — learn more about dgb999's mission, values and commitment to Bangladeshi players.