dgb999 Privacy Policy

Data We Collect

dgb999 collects personal data only to the extent necessary to provide a safe, compliant and high-quality gaming experience to Bangladeshi players. We collect data through three primary channels: information you provide directly during registration or account management, information generated automatically by your use of the Platform, and information received from third-party service providers.

1.1 Information You Provide Directly

1.2 Data Collected Automatically

When you access the Platform, certain technical data is collected automatically by our systems. This includes:

• IP address and approximate geolocation (country and city level — typically Dhaka, Chittagong, Sylhet, Khulna or other Bangladeshi cities)
• Device type, operating system, browser type and version
• Session start and end times, pages visited, game sessions initiated and bet history
• Referral URL (the page that directed you to dgb999.net, if applicable)
• Cookie identifiers and session tokens (see Section 5 for full cookie details)

1.3 Data From Third Parties

dgb999 may receive limited data about you from third-party partners who support the operation of the Platform, including payment verification data from bKash, Nagad, Rocket and Upay, age and identity verification signals from KYC screening providers, and fraud risk scores from anti-fraud service partners. Such data is used only within the scope described in this Policy and is never used for third-party marketing purposes.

How We Use Your Data

dgb999 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

• Account creation and management: To register your account, verify your identity, manage your wallet balance in BDT and maintain your account preferences and responsible gaming settings.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to comply with anti-money-laundering (AML) requirements by verifying the source of funds where required.
• Game delivery and personalisation: To deliver casino games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi, and to tailor game recommendations and promotional offers to your demonstrated preferences on the Platform.
• Customer support: To respond to your support requests, investigate disputes, resolve complaints and communicate important account notifications.
• Security and fraud prevention: To detect and prevent unauthorised account access, bonus abuse, multi-accounting, money laundering and other prohibited conduct as described in the dgb999 Terms & Conditions.
• Responsible gaming compliance: To enforce self-exclusion elections, deposit limits and session time-out settings, and to proactively identify players who may be showing signs of problematic gambling behaviour.
• Platform analytics and improvement: To analyse aggregate usage data (page performance, game popularity, payment method adoption rates) in order to improve the overall quality and stability of the dgb999 Platform.
• Legal and regulatory compliance: To meet our obligations under applicable law, including responding to lawful requests from Bangladeshi financial authorities or law enforcement agencies.

Legal Basis for Processing

dgb999 processes your personal data on one or more of the following legal bases, depending on the specific purpose of each processing activity:

3.1 Contractual Necessity

Processing your registration data, KYC documents, financial data and game session records is necessary for the performance of the contract between you and dgb999 — specifically, to provide you with access to the Platform and to process your deposits and withdrawals in BDT. Without this processing, dgb999 cannot fulfil its obligations to you as a registered player.

3.2 Legal Obligation

Certain data processing activities are required by law. These include identity verification and KYC checks required for anti-money-laundering compliance, age verification to enforce the 18+ restriction, and the retention of transaction records for a minimum period as may be required under applicable financial regulations.

3.3 Legitimate Interests

dgb999 processes certain data — including device fingerprinting, session analytics and fraud risk scoring — on the basis of our legitimate interest in operating a secure, fair and financially stable platform. These processing activities are proportionate, they do not override your fundamental privacy rights and they are subject to ongoing review by our compliance team.

3.4 Consent

Where dgb999 processes your data for purposes that are not covered by the above bases — most notably for marketing communications and optional personalisation features — we rely on your freely given, specific and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Third Parties

dgb999 does not sell, rent or trade your personal data to any third party for marketing purposes. We share your data only with the categories of third-party service provider listed below, strictly for the purposes of operating the Platform, and only to the extent necessary for each provider to perform their specific function.

4.1 Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket and Upay receive your mobile account number and transaction amount to facilitate deposits and withdrawals. Visa and Mastercard networks receive card verification data for card transactions. These providers are bound by their own privacy policies and applicable financial data protection regulations.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi receive your anonymised session identifier and wager data for the purpose of delivering game content and calculating outcomes. These providers do not receive your name, NID or contact details.
• KYC and identity verification services: Specialist KYC providers receive your identity documents (NID, passport) and selfie images to perform age and identity verification checks. These providers process data under strict contractual data protection obligations.
• Fraud prevention and anti-abuse platforms: Anti-fraud service providers receive device fingerprint data, IP addresses and behavioural session data to generate fraud risk scores. No financial transaction data or KYC documents are shared with these providers.
• Customer support platforms: Our support ticket management system receives the content of your support communications, your account username and contact details, for the purpose of resolving your query.
• Analytics providers: Aggregate, anonymised usage data (page views, session durations, feature adoption) is processed by our analytics platform. This data cannot be used to identify individual players.

4.2 Legal Disclosures

dgb999 may disclose your personal data to law enforcement authorities, financial regulatory bodies or courts where we are required to do so by a lawful legal obligation, court order or regulatory direction. In such cases, dgb999 will disclose only the minimum data necessary to comply with the specific legal requirement and will notify you of the disclosure where permitted by law.

Cookies & Tracking Technologies

dgb999 uses cookies and similar tracking technologies on the Platform to maintain session state, prevent fraud and analyse aggregate usage patterns. A cookie is a small text file placed on your device by our web server when you visit the Platform. Cookies do not contain executable code and cannot access other files on your device.

5.1 Types of Cookies We Use

5.2 Managing Cookies

You can manage or block cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to the Platform and accessing real-money gaming features. Disabling functional cookies will cause the Platform to forget your preferences between sessions. Disabling analytics cookies has no effect on your ability to use the Platform but reduces our ability to improve it over time.

For detailed instructions on managing cookies in your specific browser, please consult your browser's help documentation. Common browsers used in Bangladesh include Chrome for Android, Samsung Internet and Mozilla Firefox.

Data Retention

dgb999 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, to satisfy anti-money-laundering record-keeping obligations.
• Transaction and payment records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial compliance requirements.
• KYC documents: Retained for the duration of your active account plus 5 years following account closure. Documents are stored in encrypted form with access limited to our compliance team.
• Support correspondence: Retained for 3 years from the date of the most recent interaction, to enable us to investigate any dispute or complaint that may arise after the relevant support interaction.
• Analytics and session data: Anonymised aggregate analytics data is retained indefinitely for platform improvement purposes. Individual session logs are retained for 24 months.
• Marketing consent records: Retained for the duration of your consent plus 3 years, to demonstrate compliance with our consent obligations.

Upon expiry of the applicable retention period, your personal data is securely deleted or irreversibly anonymised. You may request early deletion of your data in accordance with your rights described in Section 7, subject to our legal obligation to retain certain records for the minimum periods noted above.

Your Privacy Rights

As a dgb999 player you hold the following rights with respect to your personal data. To exercise any of these rights, contact our privacy support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 2 business days and respond in full within 5 business days of receipt.

Data Security

dgb999 takes the security of your personal data seriously and implements a multi-layered technical and organisational security programme to protect it against unauthorised access, accidental loss, destruction or disclosure.

8.1 Technical Safeguards

• All data in transit between your browser and the dgb999 Platform is encrypted using 256-bit SSL/TLS encryption. Our SSL certificate is maintained current at all times and renewed before expiry.
• Passwords are stored as salted cryptographic hashes — dgb999 staff cannot read your password in plain text at any time.
• KYC documents are stored in an encrypted document vault with access restricted to authorised compliance staff only, protected by multi-factor authentication.
• The Platform undergoes regular penetration testing and vulnerability assessments by independent security specialists.
• Payment data (bKash, Nagad, Rocket account numbers; Visa / Mastercard details) is processed via tokenised payment channels — dgb999 does not store full card or mobile wallet credentials on its own servers.

8.2 Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis. Only staff whose role requires access to specific categories of player data are granted that access.
• All staff who handle personal data receive regular privacy and data security training.
• Third-party service providers who process personal data on our behalf are subject to contractual data processing agreements that require them to maintain security standards equivalent to those applied by dgb999.

8.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights or interests, dgb999 will notify affected players at the registered email address without undue delay once the breach has been confirmed and investigated. Notification will include a description of the data affected, the likely consequences of the breach and the steps dgb999 is taking to address it.

Children's Privacy

dgb999 is strictly an adults-only platform. The Platform is intended solely for use by individuals who are 18 years of age or older. dgb999 does not knowingly collect, store or process personal data belonging to any person under the age of 18.

During registration, all players are required to confirm that they are aged 18 or above and to submit identity documents for KYC verification. Any account found to belong to a person under the age of 18 will be immediately suspended, all funds in the account will be frozen pending investigation, and the account will be permanently closed. Any winnings accrued by an underage account will be forfeited.

If you are a parent or guardian and you believe that a person under 18 in your care has created an account on the dgb999 Platform, please contact [email protected] immediately. We will investigate the matter and take appropriate action within 2 business days of receiving your report. Please include the suspected account username and the date of birth of the minor in your report to help us locate and close the account as quickly as possible.

dgb999 also encourages parents and guardians to make use of third-party parental control software to restrict access to online gambling platforms on shared or family devices. For further guidance on safe and responsible gaming, please visit our Responsible Gaming page.

Policy Updates & Contact

dgb999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law or changes in the services offered on the Platform. When we make a material change to this Policy, we will notify registered players by email to the address on file and display a prominent notice on the Platform for a period of not less than 14 days before the updated Policy takes effect.

The date on which the current version of this Policy was last updated is displayed at the top of this page and in the "Last Updated" badge above. We recommend that you review this Policy periodically to stay informed about how dgb999 protects your personal information. Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms.

10.1 Previous Versions

Archived versions of previous Privacy Policies are available on request. If you require a copy of the Privacy Policy that was in effect during a specific period of your account history, contact [email protected] with the relevant date range and we will provide the applicable version within 5 business days.

10.2 Contact Information

For all privacy-related enquiries, data rights requests, concerns about how your personal data is being processed, or to report a suspected underage account, please contact the dgb999 Privacy Support Team using the details below. All correspondence must be in English.

For questions about your account, deposits, withdrawals or game-related issues that are not related to your personal data or privacy rights, please visit our FAQ page for instant answers to the most common support topics.